Welcome to the new ConsumersEnergy.com

Start, Stop or Transfer Service

Move In, Move Out… Move On

It’s never been easier to start, stop or transfer your natural gas and electric service online. It’ll take just a few minutes to fill out a simple form.

Residential

Having your natural gas or electricity turned on, off or transferred has never been easier.

Get Started

Commercial

Our customer service team is happy to help you. Contact them at 800-805-0490 or via email.

Email Us

Landlord

Manage all the services for all of your properties from one place. We can make it happen.

Get Started

New Service

Need a meter or gas line installed for new construction? If you’re ready to submit your service request, please complete the checklist and application form. Let's get you powered up.

Learn More

Service Retirement

Need to permanently stop service or put it on hold? We’ll make it happen.

Learn More

Start, Stop or Transfer Service

Get Started

Fair Accurate Credit Transaction Act (FACTA)

Keeping your information safe is important to us, which is why we follow the standards outlined by the Fair and Accurate Credit Transactions Act (FACTA).
Our Commitment To The Fair And Accurate Credit Transactions ACT (FACTA)
As part of our effort to protect your identity, residential customers requesting new service will be asked to provide the following information:

To request service online, you’ll need your Social Security Number, and a valid driver’s license number or Michigan-issued photo ID.

Additional Service Request Options
You can also request service by calling us at 800-477-5050, faxing a notarized copy of a document(s) listed below to 877-635-9549 or visiting one of our direct payment offices. There you will be asked for one of the following:
  • Social Security Number and valid driver’s license number
  • Social Security Number and valid Michigan-issued photo ID
  • Passport
  • U.S. Military ID
  • Native American Tribal ID
  • Visa or Work Visa
  • International driver’s license
  • Employment authorization picture ID
  • U.S. B1/B2 Visa/BCC/Border crossing picture ID/DHS (Department of Homeland Security Card)
  • Permanent residence card
  • Birth certificate and another form of above identification