Welcome to the new ConsumersEnergy.com

Contact Us

Emergency - 24 hours a day, 7 days a week Call 9-1-1 and 800-477-5050. Hearing Impaired, Call 7-1-1
General Information

Our Michigan-based team of representatives is here to help.
Call 800-477-5050
Fax 800-363-4806

Email Us

Our dedicated business specialists are ready to assist you.
Call 800-805-0490

Email Us

Manage all the services for all of your properties from one place.
Call 855-477-9027

Learn More

Hearing Impaired

Call 7-1-1
Telecommunication Relay Service is available to translate to and from TTY/TTD.

Bill Payment and Electronic Bill Payments
Consumers Energy Payment Center
P.O. Box 740309
Cincinnati, OH 45274-0309
Email Us

Payment by Phone
Call 866-329-9593
M-F, 8 a.m. - 8 p.m.
Sat, 8 a.m. - 1 p.m.

Education Programs
Contacts by County or Email Us
M-F, 8 a.m. - 5 p.m.

Electric Customer Choice/Retail Open Access
Email Us
M-F, 8 a.m. - 4:30 p.m.

Call 877-501-4952 or 517-788-0432
Email Us
M-F, 8 a.m. - 6 p.m.

Green Generation
Call 800-736-4147
M-F, 8 a.m. - 5 p.m.

Laboratory Services
Use our Contact Us form or
Call 800-736-4147
M-F, 8 a.m. - 4 p.m.

Natural Gas Choice
Call 800-418-2263
M-F, 7 a.m. - 6 p.m.

Bill Payment Locations

Payments are accepted at locations throughout our service area. Fees may apply.

Find a location near you


We’re always looking for great people to join our team. To learn more visit our Careers Page.


Please contact:
Dan Bishop 517-788-2395 or
Brian Wheeler 517-788-2394
Email Us


Contact us from outside the United States.
Call 001-1-517-768-3092 or Email Us