Welcome to the new ConsumersEnergy.com

Pay How You Want

Save time with a variety of payment options. Set up Auto-pay for worry-free monthly payments or make a one-time payment online, over the phone, by mail or in person.
AUTO-PAY — CHECKING, SAVINGS
Save time by having your monthly bill automatically deducted from your checking or savings account.

Sign In or Create Your Online Account
ONE-TIME ONLINE PAYMENT — CHECKING OR SAVINGS ACCOUNT
Use your online account to make a payment from your checking (Automated Clearing House or ACH) or savings account. Choose the amount and date of your online payment and we’ll do the rest.

Sign In or Create Your Online Account
ELOCKBOX ELECTRONIC PAYMENT VIA AUTOMATED CLEARING HOUSE (ACH)
With eLockbox you can make direct payments to one or more energy accounts through a secure electronic payment (ACH) with emailed remittance details.

For details or enrollment requests, Email Us.
PAY ONLINE AT YOUR FINANCIAL INSTITUTION
Pay through your financial institution by using our contact information:

Consumers Energy Payment Center
PO Box 740309
Cincinnati, OH 45274-0309

Fees may apply. Contact your financial institution for assistance.
CONSUMERS ENERGY PAYMENT OFFICES AND AUTHORIZED PAY AGENTS
Payment locations map feature

Bring a stub or account number when paying at these locations. Fees may apply at authorized pay agents.

Find Location
SAME DAY PAYMENT BY PHONE
Call us and make an immediate payment over the phone, using your checking account (Automated Clearing House or ACH) or savings account. You can also use a Visa® or MasterCard®.*

Call us at 866-329-9593.

*Restrictions may apply. Please contact our Business Center for more details.

ELECTRONIC DATA INTERCHANGE (EDI) or CORPORATE TRADE EXCHANGE (CTX)

Sending an electronic payment for your business requires CTX/820 or EDI capabilities, and then a few preliminary steps before you get started.

Talk to your bank to confirm if your business account is set up to send CTX formatted payments, and that the format used allows for the following information:

  1. The RMR01 segment includes either “IV” or “OI” or “12”.
  2. The RMR02 segment includes a space for the 12 digit Consumers Energy account number.
  3. The RMR04 segment includes a space for the payment amount.
  4. The N1*PR segment includes your name or the name of the financial institution.

If your bank account meets these requirements, we’ll help you get your electronic payment arrangements set up.

We can also help you receive your bill electronically via EDI by using transaction set 810 version 4010. Contact Us to get started.

PAY BY TEXT
Enroll in Billing and Payment text alerts through your online profile, verify or add your financial information and text PAY to make a payment.

Sign In or Create Your Online Account
PAY BY MAIL
Send check or money order to:

Consumers Energy Payment Center
PO Box 740309
Cincinnati, OH 45274-0309